Shipping & Returns
DUE TO COVID-19, GOVERNMENT MANDATED RESTRICTIONS, and SEVERE WEATHER CONDITIONS THROUGHOUT the UNITED STATES SHIPMENTS CAN BE DELAYED. THANK YOU FOR YOUR UNDERSTANDING AND CONTINUED LOYALTY. SEW PLEASE BE SAFE!
SEW-WHAT Shipping and Return Policy
- All goods are normally shipped within 14 business days from when we've received a cleared payment. NO ORDER IS SHIPPED or PROCESSED THE SAME DAY YOU PURCHASE! SEW-WHAT? VIRGIN HAIR! WILL NOT be held responsible for ANY delays due to customs, shipping, or weather conditions.
- Payments aren't normally cleared until 24-48 hrs after you've placed your order. If you order on a non-business day or holiday, payment processing doesn't start until that next business day. If your payment is pending and taking longer to clear than normal, your order WILL NOT be processed or ordered until payment has fully been cleared and paid to us. This process may also take up to 3-7 business days or longer to clear depending on your bank. Once payment has been cleared, normal processing, complied with our policy and procedures, will begin.
- After 48hrs of placing your order, we CAN NOT cancel your order!
- Orders will only be sent to the confirmed mailing address you list. So we recommend all persons to confirm your mailing address before ordering. We are not responsible for any failures or discrepancies due to addresses that is incorrect, that hadn't been confirmed, and/or updated.
- All goods will be shipped via USPS (United States Postal Service) with signature and we will not make any attempts or fulfill any request to ship with any other shipping company.
- Shippers: All shipping goods will receive a tracking number via email from USPS.com and/or SEW-WHAT? VIRGIN HAIR! All shipping comes with a signature confirmation, and you MUST sign for the package. Packages shipped to a PO Box, APO, etc that can not receive a signature, will be shipped at its own risk. ALL ORDERS PURCHASED ONLINE MUST BE MAILED EVEN IF YOU'RE LOCAL! YOU CAN'T PICKUP ONLINE ORDERS!
- Local Pick-up Service: This service is available if we have our extensions on hand and it's available for immediate purchase and pick-up. Although SEW-WHAT? VIRGIN HAIR! is an online store, we do operate as a mobile store for our local customers. After payment is received, we will provide you with information pertaining to the secured meeting location. If you cannot meet at the proper location, SEW-WHAT? VIRGIN HAIR! has the right to hold your package until you're able to meet due to security reasons. If by chance WE feel comfortable meeting you at a location of your choice, there will be an additional $15 delivery fee added, and this must be paid before delivery completion. If we DO NOT feel safe, we WILL NOT MEET!
- SEW-WHAT? VIRGIN HAIR! WILL NOT make any house deliveries! If you are a local customer who purchased online, you WILL NOT be able to pick-up your extensions instead of it being mailed. Your package MUST be mailed with tracking as stated above.
*ALL SALES ARE FINAL!! NO REFUNDS OR EXCHANGES*